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Essential Tips To Follow When Your Heat Pump Stops Working

Written by
Bradley Talley
Published February 26, 2025
Essential Tips To Follow When Your Heat Pump Stops Working

As spring approaches, now is the perfect time to ensure your heat pump is ready for the change in seasons. At Eagle Pro Heating, Cooling, & Insulation, we provide expert maintenance and repair services to keep your heating system running smoothly. We’re committed to helping you stay comfortable and safe, no matter the weather. 

Keep reading for useful tips on troubleshooting heat pump issues and preparing for the warmer months ahead.

Check the Thermostat Settings

The first step in troubleshooting is to check the device settings, adjusting the temperature to see if it triggers the HVAC system to respond. Typically, thermostats last between 10 and 15 years, but as they age, they may struggle to accurately detect the ambient temperature or communicate effectively with your HVAC system. 

Other common issues can arise as well, such as forgetting to adjust the device from “Auto,” which causes the fan to blow without producing hot or cold air. Additionally, placing the thermostat in direct sunlight or near curtains can interfere with its readings. 

Inspect the Circuit Breaker

If the thermostat looks fine, the next step in heat pump diagnosis includes checking the circuit breaker. Power problems can cause surges that shut down the system to prevent the wires from frying.

Locate the circuit, and if it’s off, flip it back on. If the breaker trips frequently, you likely have a larger problem that needs professional attention.

The following issues tend to cause tripped breakers:

  • Faulty capacitors
  • Loose electrical connections
  • Compressor failure leading to short-cycling
  • DIY installations

Clear Any Obstructions Around the Outdoor Unit

The heating system includes an indoor and outdoor portion. The exterior unit draws in ambient air and uses refrigerant to heat or cool it to your preferences. The outdoor components remain vulnerable to dirt buildup, accumulating leaves, and even pest infestations.

When a device has excessive debris, it creates an airflow restriction that forces it to work harder. This causes considerable stress on the system, and the wear and tear can lead to significant damage. If cleaning off the unit doesn’t fix the issue, proceed to step four.

Call a Professional for Diagnostics and Repairs

Even if you troubleshoot the problem yourself, call a professional to ensure the system doesn’t experience any lasting damage. While experts can repair any issue, the most common tasks include:

  • Refilling refrigerant levels and fixing leaks
  • Fixing reversing valve malfunctions
  • Clearing clogged condensate lines
  • Lubricating grinding components
  • Repairing faulty capacitors

No matter how common or complicated the issue, the right experts diagnose the problem and find the most efficient and cost-effective solution.

Get Heat Pump Maintenance With Eagle Pro Heating & Cooling Today

Eagle Pro Heating, Cooling, & Insulation provides reliable heat pump repair and maintenance for homes across Northern Alabama. We’re dedicated to ensuring your home stays comfortable year-round, offering expert solutions to keep your system running smoothly and efficiently.  

Schedule an appointment by calling (256) 767-5154


Check out our membership plan, The Eagle’s Nest, for exclusive discounts benefits. 


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About The Author

Bradley Talley

Bradley is the president of Eagle Pro Heating & Cooling and has several years of experience in the residential and commercial heating & air conditioning industry.


Customer Testimonials

What Your Neighbors in North Alabama are Saying!

“Amazed by the great service I’ve just received from Eagle Pro on servicing and checking my unit. My technician Austin was knowledgeable, polite, took time to make sure I understood everything. Best cleaning and summer check-up my unit have had, he did a awesome job.”

-Vernita H.

“I had a fantastic experience with Christian Hess from Eagle Pro Heating and Cooling! He was incredibly knowledgeable, professional, and efficient in handling all of my HVAC needs. I highly recommend their services to anyone seeking top-notch heating and cooling solutions. Thank you for your excellent service!”

-Kevin V.

“Jeremy is great. He is very knowledgeable and customer friendly. He found a leak within minutes that another company wanted to charge $800 just to check. Rachel also was great. Because of these two, I am hooked on Eagle Pro for any and ALL HVAC concerns!”

-Nicole S.

“Very professional staff!! Installation went smoothly. Would definitely recommend their services. Everyone was extremely nice from Dakota (sales rep) to Rachel (financing) to Alex (technician) and all of the other guys who helped with the installation of my Mitsubishi split system”

-Jennifer L.

“I love the honesty about Justin and this business of Eagle Pro! He lets you know all details of what is going on with your unit even when the problem maybe covered by warranty by other service providers. Thanks Justin!”

-Darrin R.

“Justin came to our house for the second time today and I just want to say he’s so nice, knowledgeable, on time, and very professional! Eagle pro is quick, fast, and most importantly very reasonable in their pricing! I don’t think I’ll ever use anyone else.”

-Amy R.
    Tyler S. Was awesome! Would recommend him 10/10!
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    Very professional. He really explained every step there was to take and literally did everything he could to help my situation. Such a nice guy!!
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    Tyler was great. Another Eagle Pro tech on the ball. We are warm and our HVAC unit running like a charm. Thanks again 👍👍😄
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    I had a wonderful experience. I’ve been using eagle pro since they started the business and I love everything about them. Brian was very professional and was very upfront about what was going on. He got it fixed for me quickly and he got out to my house a lot faster than expected. Great service!!! Thank you.
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    Tyler was excellent!!! very kind and informational. Great Job I love Eagle Pro!!
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    Tyler did great! Listened to everything I said, and fixed my problem. Very good job and patient with me. Now I'm warm and snug due this recent cold weather. Feels good in here. It my first winter with my new unit. I'm happy!
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    Called Eagle Pro because our heating went out. The technician showed up on time, explained what was wrong, and got everything working again quickly. They were friendly, tidy, and professional. Pricing felt fair and transparent. I’d definitely use them again — and recommend them to anyone needing HVAC service
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    He’s always great!
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    Brian is so polite and very informative! Highly recommend this company!
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    Trace was very knowledgeable and was able to explain everything to where I was able to understand.
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    Eagle pro was awesome. The eagle pro associate was very thoughtful for putting on the booties to keep my house being dirty. I even told him he could take off the booties cuz I got to sweep the floor anyway, he said, "no way", I guess he preferred to put on the booties on so that way my house stayed clean like no dirt from his shoes will be on my floor. He made sure that HVAC, the thermostat, and the attic fan was installed correctly. He checked for any issues or problems, which there was none. Why would I choose any other HVAC heating and cooling business, I'll stick with eagle pro for a long time.
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    Brian and Mike was awesome
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    Very professional and did a great job thank you 😊
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    Tyler was informative and helpful while checking my HVAC
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    Tech Trace Burgett was very Polite, and professional, explained what he would be doing and then explained what he did and what he found. He made suggestions on a couple of things that would protect my unit and what I could do to get cleaner air, year round in my home. In all the years of owning an Hvac Unit no one has ever mentioned anything like that and I appreciate his knowledge on the two items. Eagle Pro Heating and Cooling and Technician Trace Burgett. Thank You for making this service call a pleasant one.
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    Nate was my service provider and was very professional and friendly. Explained what he was doing and suggested things. Would highly recommend Nate.
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    Great service by Tyler. Solved my issue. .
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    Very thorough and so helpful. Nate was excellent and gave me such helpful advice. So disappointed they will be moving out of our area because they have always been great to me. Thanks to Nate and everyone for being such a great company.
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    Brian very professional did a great job.
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    I had an extensive amount of work to be done in my crawlspace, which included replacing all the 50+ year old duct work. The Eagle Pro team went above and beyond what I was expecting of them by doing several extra tasks that were not included in the quote. I want to commend Dakota, David, James, Josh and Nathan for their professionalism in work and courtesy. A special shout out to Nathan for keeping me updated on what they had done, were currently doing and next steps, plus assistance in moving some furniture. I am well pleased with their work and highly recommend their services.
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    Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
    EaglePro goes above and beyond for their customers! The customer service is outstanding. If you are ever looking to have anything done with your heating and air I highly recommend them. Thank you EaglePro Team!
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    They had my unit fixed and working in a timely manner. Great communication with everyone involved. Diagnosing my unit was not easy, but is working properly now. Thank you so much!!!
    Response from the owner:Thank you for the review! We appreciate your feedback Pam.
    Jacob was amazing. He explained everything very well. Answered all my questions and very nice and professional.
    Response from the owner:Thanks for the positive review Carol!
    Nathaniel was absolutely honest and mindful today for my maintenence review today. Thanks Egale Pro.
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    Response from the owner:Hi Michael! We appreciate the review and are glad we could be of service!
    Jacob was awesome! He is very factual, honest, and detailed. He is one of the best quotes from an HVAC company we have enjoyed having conservations with. Thank you Jacob and we will call Monday with a decision.
    Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
    Brian was highly professional and courteous.
    Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
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    Service, excellent
    Representative was great to work with!
    Response from the owner:Thanks for the positive review Pat!
    Nate was thorough in his inspection and did a great job. Pleased with this company.
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    Brian did a great job explaining everything and figuring out the solution!
    Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
    Tyler was awesome!!!
    Response from the owner:Thanks for the positive review Sylvan!
    Nate did a great job, stayed professional, courteous, and explained the process all the way through!
    Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
    Very personable. Knowledgeable yet would let me know where his limits on knowledge were. Gave me options and information to help me make a decision. Answered my questions. Took time with us. Really good experience.
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    Professional friendly knowledgeable attentive if install is as good as him then awesome
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    Tyler is always helpful and does quality work.
    Response from the owner:Thank you for your five-star rating, David! We appreciate your support and look forward to assisting you further in the future.

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