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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Eagle Pro Heating & Cooling

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Eagle Pro Heating & Cooling nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Eagle Pro Heating & Cooling will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at 256-767-5154 or info@eagleprollc.com. 

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at 256-767-5154 or info@eagleprollc.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Eagle Pro

3695 E 2nd St, Muscle Shoals, AL 35661

256-767-5154

info@eagleprollc.com

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Jackson Mitchell
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
David Neal
Response from the owner:Thank you so much for your 5 Star review David!
Kevin Delony
Brian came out and got the air
back going very pleased with the service 👍
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Michael McCandless
Great communication from the beginning of the process to the end. Knowledgeable technician who was courteous and friendly. A good experience all the way.
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Chad Williams
Christian, is very professional, he completes his work and keeps me updated with everything that he finds.
Response from the owner:Thank you for the 5-star review, Chad!
Vickie Short
Justin was very sweet. Informed me of all issues and answered all my question. Gave me a reasonable quote to fix the problem. Thank you.
Kathy D Jones
It was good.
Response from the owner:We appreciate your feedback. Thank you for the review!
Kim Singletary
Thank you Brian for coming to our rescue on Easter! He was here within 1 1/2 hr’s of calling that our air was not working. Fixed within 30 minutes. Great job & great attitude working on a holiday! We appreciate it!
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Elliott Gordon
Knowledgeable and friendly. Great service.
Response from the owner:We appreciate your feedback. Thank you for the review!
Verna Hopkins
The young men were very nice and polite. Covered their shoes before entering the house. They worked hard removed old unit, cleaned all ducts and installed a new Amana package within 5 hours of work. We are pleased with the speedy attention we got. From the time of free estimate, it took only 7 days before complete installation. Thank you Eagle Pro. I really like the Bible verse painted on the side of your vehicle. Ephesians 6:7.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
gary hughes
He walked in and knew the solution immediately.
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Renee Sandlin
Dakota Morris and Tyler Smart xane out to my house and repaired my very old unit. I do not know the man who came out the first time and arranged everything. All work was completed in a timely manor and the gentlemen were very polite. Cost efficient and great work. Thank you!
Wess Qualls, thank you fir the referral.
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Edward Rose
Response from the owner:Thank you for the review! We appreciate your feedback Edward.
Charolette Holley
Very professional! Did a great job!
Response from the owner:Thank you for the review! We appreciate your feedback Charolette.
Haley Fisher
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Jerry Ellis
Response from the owner:Thank you so much for your 5 Star review Jerry!
Jesse Barber
Best Technician Team I’ve had in a long time. John Corey, and David were very thorough, took the time to check my thermostats, explain everything to improve operating efficiency, and were considerate, understanding of my issues. The team looked out for safety first. Would highly recommend his team.
Response from the owner:Thank you for taking the time to share your review with us!
Denese Carson
Jeremy was very informative and great to work with. Easy going and helpful. Great worker!!!!
Response from the owner:We're grateful for your feedback! It's valuable to us, and we're glad you had a positive experience.
Mike McQuary
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Erick Guidry
Very professional and informative.
Response from the owner:We are so glad to hear it! Thank you for your review!
krissy Wallace
Response from the owner:Hi krissy! We appreciate the review and are glad we could be of service!
Randy Baggett
Everything went smooth great people to work with.
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
David Childers
Christian was great! Explained everything and I had a lot of questions. Very respectful and professional. Thanks for all of your help with my AC problem.
Response from the owner:Thanks for the positive review David!
Lori Pettus
Nate went above and beyond at our last scheduled maintenance visit. Very knowledgeable, personable & professional, answered all our questions about our new unit installed by Eagle Pro. We appreciate his hard work!
Response from the owner:Thank you for the review! We appreciate your feedback Lori.
Elizabeth Brown
Fast and efficient. I called the morning after we noticed issues. They gave me a timeframe and ended up getting to our house earlier than expected. I have a little one that didn’t sleep well in the heat so that was much appreciated.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Taylor Royce
We had to get our HVAC unit replaced and Eagle Pro was wonderful! John Berryhill was our technician. Jacob Willis was our sales consultant.They were very thorough. They had to replace all of the parts as well as some piping. They were very patient and kind. They did a great job protecting my floors when they were moving equipment. They cleaned up all the mess. They explained everything I questioned in a kind way. They did not pressure us into anything, but were very understanding.
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Gary Tatem
Professional friendly knowledgeable attentive
Response from the owner:Thanks a lot for taking the time to share your review. Your insights are valuable to us.
Anita Holt
Matthew was on time and very quick to find the issue with the unit and fix it. I highly recommend Eagle Pro and will be using them again.
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Bryson Harville
Jacob was super nice. very straight forward guy!
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Keith Williams
Nat did a great job .found the problem and took care of it. Cleaned up everything. Very pleased.
Response from the owner:Hi Keith! We appreciate the review and are glad we could be of service!
Gabrielle Beck
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Carla Holland
Eagle Pro has been wonderful! Josh and his helper were both great! Arrived in a timely manner, happy and ready to work. They were both highly professional and explained everything they were doing. Couldn't ask for better!!
Response from the owner:We are so glad to hear it! Thank you for your review!
Ken Moor
Brian J responded to my call for service of my heat pump unit. After a very thorough inspection, and showing me evidence of several problems (most of which are because of the age of this unit), I decided to have the unit replaced. An appointment has been scheduled for later this afternoon to begin the replacement. I trust Eagle Pro to get this job done both responsibly and reasonably, and as soon as possible. Eagle Pro came highly recommended, and I feel sure I’ll be recommending them too!
Response from the owner:Thank you for taking the time to share your review with us!
Tim Davis
He was a good Tech he was knowledgeable and polite and I'd like for him to be the one to come out to help me with any issues that I may have in the future
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Jessie Fuqua
Install new HVAC/duct repair
Selina Keeton
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Deborah Bruce
Was able to answer all of our questions..very professional..he will go far..
Response from the owner:Thank you so much for your 5 Star review Deborah!
B C
Jeremy Seal with Eagle Pro went above and beyond to diagnose and recommend solution to correcting the issue. Thank you for great service
Response from the owner:We appreciate your feedback. Thank you for the review!
Stephanie Flanagan
Eagle Pro has taken good care of our AC issues. Jeremy, Tony, Christian, Nate and Rachel are always kind and professional. We appreciate them and their expertise!
Response from the owner:Thank your for the review and for trusting Eagle Pro with your Heating and Cooling needs!
Becki James
Thank you, Eagle Pro. Matt was awesome and knew exactly what the problem was within a few minutes. Part ordered,.picked up, installed and confirmed to resolve the problem within such a reasonable amount of time. Can't thank you enough! Matt was very professional but like having someone you know and trust working for your best interest. Highly recommend Eagle Pro. They are in it to do what's right and not try to force you to replace an entire unit when a $350 part, knowledge, and a little elbow grease are all that's necessary!!
Response from the owner:Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Teresa Holloway
Jacob was very courteous. He took a lot of time to give details on installation of new HVAC system.
Response from the owner:Thank you so much for your 5-star rating, Teresa! We genuinely appreciate your support.
Natalie Chesteen
Brain is great. He knows what he's doing, takes the time to explain everything, and answers any questions you have. I'm so glad we finally found a great company with an amazing technician!
Response from the owner:Hi Natalie! We appreciate the review and are glad we could be of service!
J-Luke Chesteen
Brian J came out to do a maintenance call and did a great job. He was very informative, courteous, and thorough. I will definitely recommend him and Eagle Pro to my friends and family.
Response from the owner:We appreciate your feedback. Thank you for the review!
sherri schrimsher
Nathaniel was very professional. Very knowledgeable. He explained everything.he answer all my questions. I really appreciate him. He came today and fixed my ducts and strayed into in my attic. He very neat and explained everything he was doing. This will be my new place for heating and cooling. Great customer service and great on well done. Thank you
Response from the owner:Thank you so much for your 5 Star review sherri!
Steven Bradford
Company has been very helpful, however I had a new unit installed (Furnace and Ac) back in mid January and since then I have had to call them back twice. Both times the company has went above and beyond to get a technician out ASAP the fix the problems, I wouldn’t have any other company handle my home repairs they are THE BEST!
Mitchell Moor
Just had a summer check up and cleaning. Brian didn’t see any issues that look like they will cause trouble this summer and everything should be good to go. Thank you so much.
Response from the owner:Thank you for the 5-star rating and feedback! We are happy to hear that we were able to book your appointment promptly and that our technicians were friendly and knowledgeable. We are glad that we are a company that you can trust. Thank you for choosing Eagle Pro!
Stacy Rogers
Easy to book, technician showed up on time and was very thorough. Even offered solutions for future
Response from the owner:Thanks for the positive review Stacy!
Priscilla Holland
Nath Merhoff, was very professional and thorough in all aspects of the job. He took time to explain various items about the units and answered all my question. Nath went above and beyond the criteria of the job. Thank you Nath
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
David Britton
Response from the owner:Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!

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