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AFUE

Annual Fuel Utilization Efficiency. Indicated as a percentage, your furnace’s AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

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ADVANCED RECIPROCATING COMPRESSOR

Type of compressor that uses a more efficient process for compressing refrigerant for better cooling efficiency

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AIR HANDLER

The portion of your air conditioner or heating system that forces air through your home’s ductwork.

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BTU

British Thermal Unit. Used for both heating and cooling, BTU is a measure of the heat given off when fuel is combusted. Or for cooling, it’s a measure of heat extracted from your home. (One BTU is approximately equal to the heat given off by a wooden kitchen match.)

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BTUH

A British Thermal Unit (BTU) is the unit of heat required to raise 1 pound of water by 1 degree Fahrenheit. BTUH is British Thermal Units per Hour.

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BECKETT BURNER

A burner assembly within your oil furnace. This burner provides good combustion of heating oil.

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CFM

Stands for Cubic Feet per Minute. A measurement of airflow that indicates how many cubic feet of air pass by a stationary point in one minute. The higher the number, the more air is being forced through the system.

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CAPACITY

The ability of a heating or cooling system to heat or cool a given amount of space. For heating, this is usually expressed in BTUs. For cooling, it is usually given in tons.

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CARBON MONOXIDE

A colorless, odorless, highly poisonous gas produced when carbon-based fuels, such as natural gas, burns without sufficient air nearby.

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COMPRESSOR

Part of a split-system heat pump or air conditioner’s outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home with a heat pump or getting rid of heat to keep your home cool.

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CONDENSER COIL

Part of the outdoor portion of a split-system air conditioner or heat pump. By converting refrigerant that is in a gas form back to a liquid, the coil sends heat carried by the refrigerant to the outside.

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DB

Decibels (dB) are a unit measuring the intensity of noise.

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DAMPER

A type of “valve” used in duct work that opens or closes to control airflow. Used in zoning to control the amount of warm or cool air entering certain areas of your home.

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DOWNFLOW

A type of furnace that takes cool air from the top and blows warm air to the bottom-commonly used where furnaces must be located in a second-floor closet or utility area.

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DUCTWORK

Hollow pipes used to transfer air from the Air Handler to the air vents throughout your home. Ductwork is one of the most important components of a home heating and cooling system.

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EER

Energy Efficiency Ratings (EER) measure the efficiency with which a product uses energy to function. It is calcuated by dividing a product’s BTU output by its wattage.

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ELECTRONIC AIR CLEANER (EAC)

An electronic device that filters out large particles and contaminants in indoor air. It then electronically pulls out tiny particles that have been magnetized, such as viruses and bacteria, drawing them to a collector plate.

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ENERGY SAVER SWITCH

An energy-saver switch causes the air conditioner’s fan and compressor to cycle on and off together, reducing energy use.

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ENERGY STAR

Energy Star is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency. Products with the Energy Star rating will be efficient and save cost on energy bills.

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EVAPORATOR COIL

Part of a split-system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas (or vice-versa). A blower moter, typically in a furnace, then moves air over the coil to either heat or cool your home.

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FAN COIL

An indoor component of an air conditioner or heat pump system, used in place of a furnace and evaporator coil, to provide change the refrigerant from a gas to a liquid (or vice-versa) and blow air over the coil to cool or heat your home.

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HSPF

The Heating Seasonal Performance Factor is a measure of the heating efficiency of a heat pump. The higher the HSPF number, the more efficiently the heat pump heats your home.

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HVAC

Term used for Heating, Ventilation, and Air Conditioning

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HEAT EXCHANGER

The part of a furnace that transfers heat to nearby air.

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HEAT PUMP

A product that works just like an air conditioner in cooling mode; however, in heating mode, the refrigerant flow is reversed and heat is extrated from the outside air too heat your home.

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HORIZONTAL FLOW

A type of furnace, installed on its “side”, that draws in air from one side, heats it and sends the warm air out the other side. Most often used for installations in attics or crawl spaces

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HUMIDIFIER

A piece of equipment that adds water vapor to heated air as it moves out of the furnace. This adds necessary moisture to protect your furnishings and reduce static electricity.

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HYBRID HEAT

Hybrid Heat systems deliver exceptional performance by using a heating source that provides the most energy-efficient comfort during moderate heating conditions.

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INDOOR COIL

see Evaporator Coil

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LOAD ESTIMATE

A series of studies performed to determine the heating or cooling requirements of your home. An energy load analysis uses information such as the square footage of your home, window or door areas, insulation quality and local climate to determine the heating and cooling capacity needed by your furnace, heat pump or air conditioner. When referring to heating, this is often known as a Heat Loss Analysis, since a home’s heating requirements are determined by the amount of heat lost through the roof, entry ways and walls.

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LOW BOY

Low Boy is a type of furnace configuration in which the furnace is lower in height and occupies more floor space.

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MERV

The Minimum Efficiency Reporting Value is the standard comparison of the efficiency of an air filter. The MERV scale ranges from 1 (least efficient) to 16 (most efficient), and measures a filter’s ability remove particles from 3 to 10 microns in size.

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MATCHED SYSTEM

A heating and cooling system comprised of products that have been certified to perform at promised comfort and efficiency levels when used together, and used according to design and engineering specifications.

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NON-THERMAL PLASMA (COLD PLASMA)

Plasma in its simplest form is oppositely charged hydrogen and oxygen ions, also called bi-polar ionization. These naturally occurring ions are artificially produced when a sufficiently high voltage is applied to a sharp point. The plasma, when produced and injected into a moving air stream, breaks down gases to harmless compounds prevalent in the atmosphere such as oxygen, nitrogen, water vapor and carbon dioxide.

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OPERATING COST

The day-to-day cost of running your home comfort equipment, based on energy use.

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OUTDOOR COIL

see Condenser Coil

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PAYBACK ANALYSIS

Overall measure of the efficiency and value of your home comfort system. By combining your purchase price and ongoing operating costs, a payback analysis determines the number of years required before monthly energy savings offset the purchase price.

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PURON REFRIGERANT

Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants in the next few years. Puron Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

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QUIETECH

QuieTech™ is a noise reduction system that provides comfortable heat while generating very little noise in the process.

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R-22 REFRIGERANT

R-22 is a single component HCFC refrigerant with low ozone depletion potential. It has long been used in a variety of air-conditioning and refrigeration applications in a variety of markets. Production of R-22 will cease in 2015 per the Montreal Protocol.

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RECIPROCATING COMPRESSOR

A type of compressor used in air conditioners that compresses refrigerant by using a type of “piston” action.

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RECLAIMING

Returning used refrigerant to the manufacturer for disposal or reuse.

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RECYCLING

Removing, cleaning and reusing refrigerant.

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REFRIGERANT LINES

Two copper lines that connect the Condenser (Outdoor) Coil to the Evaporator (Indoor) Coil.

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RIELLO BURNER

A burner assembly within your oil furnace. This burner provides a cleaner, higher quality combustion of heating oil to increase energy efficiency.

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SEER

The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

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SCROLL COMPRESSOR

A specially designed compressor that works in a circular motion vs. an up and down piston action.

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SETBACK THERMOSTAT

A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

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SINGLE PACKAGE PRODUCT

One outdoor unit that contains both a heating and a cooling system.

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SMARTRECOVERY

Smart Recovery starts the system in advance to be sure that each zone reaches your selected temperature setting at the scheduled time.

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SPLIT SYSTEM

Refers to an air conditioner or heat pump that has components in two locations. Usually, one part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

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THERMIDISTAT

The Thermidistat™ Control monitors temperatures both inside and outside, as well as indoor humidity and adjusts system operation to maintain the temperature and humidity levels set by the homeowner.

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THERMOSTAT

Unit that monitors and controls your HVAC system products.

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THERMOSTATIC EXPANSION VALVE

A thermostatic expansion valve (TXV) is precision device used to meter the flow of liquid refrigerant entering the evaporator at a rate that matches the amount of refrigerant being boiled off in the evaporator.

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TON

A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

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TOTAL HOME COMFORT SYSTEM

The ultimate solution to providing you with consistent, customized home comfort, despite the ever-changing weather.

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TRUESENSE DIRTY FILTER DETECTION

TrueSense™ dirty filter detection reminds you when it’s time to change your media filter.

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TWO STAGE COMPRESSOR

Two Stage Compressors are capable of two levels of operation, a low stage and a high stage. Properly sized equipment will operate 80% of the time in low stage, enhancing efficiency and comfort with lower humidity levels and quieter operation. It’s like getting two air conditioners or heat pumps in one system.

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UL

UL is an objective, non-profit organization that tests and rates electrical products for public safety.

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UPFLOW

A type of furnace that draws cool air from the bottom and blows the warmed air out the top into the duct work. This type of furnace is usually installed in a basement or an out-of-the-way closet.

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VENTILATOR

A ventilator captures heating or cooling energy from stale indoor air and transfers it to fresh incoming air.

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ZONING

A way to increase your home comfort and energy efficiency by controlling when and where heating and cooling occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct air flow to certain parts or “zones” of the home.

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Laura Grigsby
Laura Grigsby
1719680291
Bradley is a very nice young man! Very friendly & courteous. He answered all my questions and concerns.
mary peeden
mary peeden
1719592426
Tanner Shaw
Tanner Shaw
1719509675
Brian was very knowledgeable and fixed my leaking coil problem without issue. Both the salespeople and techs do a great job of not pressuring you into spending additional money on a new system or additional labor when it isn’t needed.
Corey Newman
Corey Newman
1719372996
Excellent service, on time and knowledgeable. Brian was great and went well beyond what he was suppose to do. He fixed things that was not on the estimate at no extra charge. He was courteous and cleaned up the job site after he was done. He was quick and got the cold air flowing back in my house. I'm so glad that I went with Eagle Pro. Reasonable prices and good service. Hard to find these days.P.S. Brian fixed the last guys mistakes.
Teresa
Teresa
1719287079
Christian came out after hours to check on the Rheem Heat pump. Looks like we need a compressor. He took photos to show us and is checking tomorrow to see if we are under warranty. Very professional and helpful even though I'm a little bumbed out, a comptessor sounds expensive. I'm glad I called Eagle AC to help me. Love the VAN. I should have taken a picture of it.If you need help give them a call! They sure are professional, knowledgable and will do their best to help in an emergency!Thank you!!!Teresa
Shawn Kindahl
Shawn Kindahl
1719245728
Tyler was very diligent in tracking down our reoccurring problem. He was great and I highly recommend him.
Lezlie Melton
Lezlie Melton
1719232742
Ken Hamner
Ken Hamner
1718980360
Great service by Christian. Solved my issue. .
Missie Grissom
Missie Grissom
1718835258
David Willis
David Willis
1718824216
Bridget Kindahl
Bridget Kindahl
1718823784
James Thorn
James Thorn
1718822061
brianna crandall
brianna crandall
1718810537
Had the best experience with Eagle Pro! I had a unit that went out in the kitchen of my business and everyone including the technicians, sales and receptionists was amazing to work with! They kept me up to date on everything that was happening and explained the process of what they were doing and why. Will be recommending them to everyone!
Ajra johnson
Ajra johnson
1718741415
Nice, very polite, informative and very experienced! Fixed one unit that had not ran in years in a short amount of time. Highly recommended
Gregory Isbell
Gregory Isbell
1718733226
Jacob was on time, able to answer all my questions, courteous, really nice, I really enjoyed talking to him.
Ian sanford
Ian sanford
1718721171
Very professional, polite and knowledgable
Joseph Campbell
Joseph Campbell
1718637096
Great servive
Cory Painter
Cory Painter
1718489959
Brian came out immediately and not only fixed my unit but checked everything else to make sure it was running right. He was very professional and I highly recommend!
rebecca spencer
rebecca spencer
1718386590
Quick response and fast diagnostics. Technician was courteous and knowledgeable. 100% would recommend.
Moon Flower
Moon Flower
1718324661
Very professional and courteous. Highly recommend!
Lisa B
Lisa B
1718318879
The guys were very nice and went right to work! They cleaned up after themselves and left the house as clean as it was before they arrived. They worked very efficiently and were able to take care of our 6000 square foot house in about half a day.
Mitchell Moor
Mitchell Moor
1718222552
Elena answered my call and she was courteous and helpful. She directed my call where it needed to be and had a technician show up very soon. The technician was Bryan Jenezon and he showed up and had the problem resolved and no time. He agreed that I had done the basic checks and had done all I could. I am glad to do business with Eagle Pro. Thank you so much.
Emily Guin
Emily Guin
1718142676
Jeremy did a wonderful job and got us signed up for him to come twice a year to service our unit!
Jeff Hargett
Jeff Hargett
1717723347
Great Job! appreciate the good work
Jennifer McLeod
Jennifer McLeod
1717683601
Rick Pierce
Rick Pierce
1717627887
CL SM
CL SM
1717623171
I was having issues with my AC unit and I called the company that it was warrantied under and I was not happy with the customer service or the quote, so I called Eagle Pro and they have been great so far! Super friendly people that clearly take pride in making sure they do right by the customer. They also brought me a temporary portable air conditioner until they could fix my unit. 10/10
Teresa Holloway
Teresa Holloway
1717615482
Renee Brantley
Renee Brantley
1717609099
Eagle Pro was able to help us quickly. The technician Mr Hess was knowledgeable and professional and I loved that Eagle Pro sent out a text with his picture to let me know whom to expect.
Jamie Wallace
Jamie Wallace
1717107859
Bryheim was a great tune up technician. Dry polite and professional.
Miss Molly
Miss Molly
1717090607
Super fast service, helpful and informative. Will use again for any AC related needs!
jay brown
jay brown
1717085633
Brian did a great job!! Highly recommend.
Tina Simmons
Tina Simmons
1717007701
The tech was very professional and polite. He explained the issue thoroughly and gave recommendations without pressuring me to make any kind of quick decision. He was personable, and I felt confident in his expertise.
Doxie CraCra
Doxie CraCra
1716847253
Bryheim was extremely pleasant and professional. Although not able to get my AC going again due to cost to repair he was extremely polite, understanding and offered me options and helpful tips to make do til I could find a solution. He was extremely pleasant to work with. Thank you!
Precilla Ricks
Precilla Ricks
1716820411
He was very respectful and nice. He was able to fix my unit and he remained for a few minutes to make sure it was cooling properly.
Annie Collier
Annie Collier
1716584817
I just want to let everyone know that this the best company that I've dealt with as far as heating and cooling , my tech was so kind and very knowledgeable of what he was doing , he explained everything to me and had pictures of everything so I could see what was wrong and what he had done to fix it. I suggest and recommend Eagle pro to any and everyone..
Darrin York
Darrin York
1716560048
I love the honesty about AJ and this business of Eagle Pro! He lets you know all details of what is going on with your unit even when the problem maybe covered by warranty by other service providers. Thanks AJ
Steve Stayton
Steve Stayton
1716491733
These guys are great; they’re always on time, friendly, and do a great job! They are always very friendly and professional. It
Case IH Alabama
Case IH Alabama
1716404004
Very conscientious and thorough. Provided photos and explanations of some issues that I will get repaired which will definitely save money and hassle down the road.
Jane Thomas
Jane Thomas
1716382315
Excellent!! Best service call I have ever experienced.
Greg Lawson
Greg Lawson
1716347031
Christian did an excellent and very thorough job. Pleasant young man, knowledgeable, thoughtful. Love to have him back.
debbie Girnt
debbie Girnt
1716243363
He was very knowledgeable in explaining what and why the sounds we r hearing..very satisfied
Harold Tisdale Jr
Harold Tisdale Jr
1716220289
Christian was amazing ! He was prompt, professional, knowledgeable, caring, and most importantly fixed the issue!I will be using Eagle Pro in the future!Thanks
Donny Hill
Donny Hill
1715965117
Loretta Lee
Loretta Lee
1715899724
Doris Langley
Doris Langley
1715802721
Monica Bourdon
Monica Bourdon
1715634899
Great customer service. Very informative
Brittany Owens
Brittany Owens
1715627155
Excellent service!
Greg Beasley
Greg Beasley
1715389817
Joanna Peters
Joanna Peters
1715301893
Christen Hess did a great job! He stayed until the job was completed!!
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